Nursing Leadership

Dionne Dixon, Ph.D., Administrative Director, Patient Care Operations, Logistics and Organizational Excellence


Dr. Dionne Dixon is a military officer, healthcare leader, educator and behavior therapist whose mission is to protect and equip those who are unable to protect and equip themselves. Commissioned to the rank of captain in the U.S. Medical Services Division of the Army, and board examiner for the prestigious Malcolm Baldrige Performance Excellence Program, Dr. Dixon is a mission-driven, quality-focused and results-oriented strategist who possesses operations, logistical and quality experience in the civilian and military arenas, nationally and internationally.

As a military officer, Captain Dixon serves as the executive officer (XO) and rear detachment commander in the United States Army Medical Services Division. 

As an educator and behavior therapist, Dr. Dixon’s background includes extensive teaching experience at the elementary and tertiary levels,  as well as pioneering work with the special needs population-primarily autism, attention deficit hyperactivity disorder (ADHD), Down and Costello syndrome in the Caribbean, England and the U.S. She has also worked extensively with the nation’s leading providers of alternative and special education schools and programs for students at risk and students with special needs.

Dr. Dixon joined HackensackUMC in 2011 and currently serves as administrative director of Operations, Logistics and Organizational Excellence in the Department of Patient Care. In this role, she uses a systems perspective to manage the components of projects as a unified whole. She synthesizes and aligns projects to overall strategic goals, potential risks and success factors; and logistically equips and executes strategies in the systematic development of productivity targets. Dr. Dixon maintains direct oversight for several quality and operations programs such as Ebola Bio-containment Unit operations, EPIC-Electronic Health Records Inpatient Training Center, Prestigious Malcolm Baldrige Performance Excellence Program, Lean Six Sigma Transformation and Project Management Services, Magnet Re-designation Program and Schools of Nursing Partnerships oversight, Caricature Service Excellence Project, Nursing awards, and multiple customer and workforce satisfaction projects. Notable accomplishments include: the 2014-2015 HackensackUMC Ebola and Lasse Fever rapid response startup and mobilization in two and a half months, resulting in the NJ State designation as a Tier 11 Ebola Hospital and subsequent Assessment Hospital;  and the successful initiation and lead on the HackensackUMC Magnet re-designation program’s  ‘projectization’ approach, which ultimately led to the achievement of the organization’s fifth Magnet designation and cost savings, to include a project refund from a key external vendor.  

In addition to her mentioned roles, Dr. Dixon is also Lean Six Sigma Black Belt-certified, an adjunct professor in organizational excellence, an applied behavior analyst, a credentialed national administrator for Early Childhood and Special Needs programs as well as a published author in the areas of leadership, education and quality. Dr. Dixon also serves as a Board of Trustee member for Chamberlain College. 

Leading in diverse but cross-functional industries, Dr. Dixon is well-informed and applies a pragmatic approach to achieving the mission.

Click on 'Recognition' below to watch CNO Dianne Aroh speak to what sets HackensackUMC apart from other healthcare organizations.


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